Payment Terms

All invoices are due at the time the order is placed. If the invoice is not paid the order will be cancelled and we will not fulfill it. Cash and Checks are not accepted.

Shipping

Cassie's Cake Pops utilize USPS for shipping. We cannot guarantee delivery on a specific date or time. All orders are shipped within in 2-3 business days (depending on the size of the order) using USPS 2 day priority shipping. We do NOT guarantee the USPS shipping time and we cannot be held responsible for shipping delays outside of our control, including from inclement weather. We will not refund any shipping costs for delayed delivery on behalf of USPS. It is recommended you read USPS policy for priority shipping (USPS Priority Shipping Policy) for more information. 

For shipping to warmer climate areas -  You have to option to purchase a cooler package to minimize the rise in temperature. If no one is home to accept the package, Cassie's Cake Pops cannot be held responsible for damage due to the temperature from being left outside.

Damage during shipping: All our packages comes with insurance. Cassie's Cake Pops will do all we can to prevent damage during shipping. However, we cannot be held responsible on how the package was handled OR offer a refund for any damage once your order has been shipped. If your package and or cake pops were damaged during shipping it is recommended you do not throw the product away and for you to take a picture of the damage package and the cake pops. You would need to submit a claim with the USPS (USPS Claim Form). You will need to also email the pictures to Cassie's Cake Pops for proof before we will email a receipt for the purchase.

**REFUND:  No refund will be allowed if the order has been made.**


Cassie's Cake Pops cannot be held responsible for damage due to your package being left outside.


*Payment is due at the time of order unless otherwise stated on the invoice.*

Order Cancellation


We understand that plans can change and orders would need to be adjusted or cancelled. We are here to work with you. For any event we require a cancellation via telephone or email at cassiescakepop@gmail.com, 3 business days prior to your event. All cancellations will be confirmed by Cassie's Cake Pops prior to any refunds (if applicable). For any events (excluding weddings) - Cancellations less than 3 business days prior to the event will forfeit 50% of any money paid towards the order. Cancellations received 48 hours prior to the event will forfeit 100% of any money paid towards the order. For wedding and groom cake ordersConsultation is $15.00 and a taste testing can be scheduled. There is a $30 deposit due to reserve your date. However, if you book your cake with us the $15.00 paid will go towards your $30 deposit. Deposits are non-refundable and non-transferable. Wedding orders would need to be cancelled 3 months prior to your event in order to receive a full refund minus your deposit. Orders cancelled less than 3 months will forfeit the 50% of any balance paid and your deposit. Any orders cancelled less than 1 month from your event will forfeit all money paid including the deposit. 

*Payment is due at the time of order unless otherwise stated on the invoice.*

Changes To Order

Cake Pops and Cakes- all changes should be received within 24 hours of placing your order. Otherwise there will be a $25 charge for all changes made after 24 hours. Changes can delay shipping, pickup or delivery.
Wedding and Groom Cakes - all changes should be received one month prior to your wedding. Any changes less than a month will result in a $40 charge.

*Cake Pops are edible up to 2 weeks. Anytime after two weeks it is recommended you depose of it.* 

Contact Information


Cassie's Cake Pops can be reach via telephone at 980.292.CAKE (2253), via email at cassiescakepop@gmail.com or on our contact form.

*Payment is due at the time of order unless otherwise stated on the invoice.*

Cassie's Cake Pops reserves the right to determine the level of replication and creative license. Some designs may be unwise and we reserve the right to make alternative recommendations and/or changes.

North Carolina residents are charged the sale tax on all purchases.* 

***Cassie's Cake Pops products may contain or come in contact with milk, wheat, nuts, cocoa or other allergens.***